At RC & Co Lawyers, we are committed to protecting the privacy and confidentiality of any personal information. As a law firm operating in Australia, we comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we handle personal information in accordance with those principles. 

 

What is Personal Information? ​

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Personal information refers to any information or opinion, whether true or not, that can identify an individual. This includes names, contact details, birth dates, and email addresses. Certain personal information is classified as sensitive information, which may relate to: 

• Racial or ethnic origin 

• Political opinions or associations 

• Religious or philosophical beliefs 

• Membership in professional or trade associations or unions 

• Sexual orientation or practices 

• Criminal record 

• Health or disability status ​

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How We Collect Personal Information? ​

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RC & Co Lawyers normally acquires personal information directly from individuals. This may happen when clients engage our services, make an enquiry via our website or other means, or interact with us during the course of legal matters. In some instances, we may receive information from third parties—such as other professionals or clients—where it is relevant to legal work we are undertaking. ​

 

Use of Personal Information ​

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We collect personal information for purposes including: 

• Providing legal advice and services 

• Processing payments and managing client accounts 

• Communicating legal updates or insights, where permitted by law or with your consent 

We may also use personal information from individuals who are not clients for legally compliant marketing and communication purposes. 

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What Happens If You Do Not Provide Information? 

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If you choose not to provide requested personal information, we may not be able to offer you our full range of legal services or respond effectively to your enquiry.

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Disclosure of Personal Information

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RC & Co Lawyers maintains strict confidentiality over client matters, including personal information. We only disclose personal information: 

• With your express or implied consent (e.g. to barristers, experts, or consultants relevant to your matter) 

• When required or authorised by law (e.g. in response to a subpoena) 

Where we engage third-party service providers who may access personal information (such as IT or administrative contractors), we take reasonable steps to ensure your data is handled securely and used only for its intended purpose. 

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Direct Marketing and Privacy

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We may, from time to time, use personal information to let individuals know about services or information we believe may be relevant or helpful. We will always do so in compliance with applicable laws, and you may opt out of receiving such communications at any time by contacting us. 

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Overseas Disclosure 

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RC & Co Lawyers does not routinely send personal information overseas. However, where services such as legal transcription or document processing require it, we may engage reputable providers located overseas. In such cases, we ensure those providers implement strict data security and confidentiality protocols. ​

 

Access to and Correction of Personal Information ​

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You are entitled to request access to personal information we hold about you. We will respond to such requests within a reasonable timeframe and may charge a fee to cover the administrative cost of retrieving and providing the information. 

We may deny access in limited circumstances as allowed under the Privacy Act, such as where legal confidentiality or privilege applies. If this occurs, we will provide an explanation. 

Should you believe the information we hold about you is inaccurate or outdated, please contact us. We will take all reasonable steps to correct the information promptly. 

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Data Security 

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RC & Co Lawyers takes data protection seriously. We use a range of physical, electronic and procedural safeguards to protect personal information from misuse, loss or unauthorised access, including: 

• Secure premises with restricted access 

• Password-protected systems and IT firewalls 

• Internal policies on secure handling of digital and physical records 

Our staff are trained to respect client confidentiality and are only permitted to access information relevant to their role. 

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​Contact Us ​​

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If you have questions about this policy, wish to access or update your personal information, or wish to lodge a complaint regarding a potential breach of your privacy, please contact: 

 

Rochelle Castro 

Principal Lawyer 

RC & Co Lawyers 
Level 40, 140 William Street 

Melbourne VIC 3000 

Australia 

 

Email: law@rccolaawyers.com
Phone: 1300 072 626  

We aim to respond to all privacy-related enquiries promptly and respectfully. ​

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Updates to This Policy ​

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RC & Co Lawyers may update this Privacy Policy from time to time to reflect changes in the law or our operations. The latest version will always be available on our website at